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avatar for James Colvin

James Colvin

BCBS
It started as a straightforward request:
“How can we view a timeline of each interaction we have with our members?”
Along the way, this straightforward ask grew into the “Member Intervention Hub”: an analytics engine to enable our business teams to identify key members and intervention opportunities to improve health and reduce costs.
In between, our small team had a crash course in Neo4j, Cypher, and the right and wrong ways to build a knowledge graph for health insurance.
This talk covers some of the key things we learned while building our Member Intervention Hub:
  1. Getting business / executive buy-in on a graph solution
  2. Iterating on a data model

My Speakers Sessions

Tuesday, April 21
 

3:30pm EDT